Quality Audit
Measure and improve your quality performance
Why conduct this audit?
A quality audit is an independent, documented examination to determine whether quality-related activities and results comply with established requirements and whether these requirements are effectively implemented and suited to achieving the objectives.
Regulatory Framework
- ISO 9001:2015 Quality Management System
- ISO 19011:2018 (Guidelines for auditing management systems)
- Customer and contractual requirements
- Applicable sector-specific regulations
- ISO 17021 (certification bodies)
⚠ Identified Risks
- Loss of ISO 9001 certification
- Failure to meet customer requirements
- Increasing returns and complaints
- Loss of contracts and tenders
- Process inefficiency and cost overruns
- Failure to detect drift in time
Our approach in 5 phases
Our quality audit approach combines 3 complementary audit types: system audit (organization and documentation), process audit (operational effectiveness) and product/service audit (deliverable compliance). This triple approach guarantees a 360° view of your quality performance.
Opening meeting, collection of quality documentation, process mapping, detailed audit plan.
Review of the documentary system: quality manual, procedures, instructions, records. Verification of document control.
Assessment of the effectiveness of each key process: management, realization, support. Interviews with process owners and operators.
Observation of actual practices, verification of product/service compliance, review of quality records.
Closing meeting, presentation of non-conformances and improvement opportunities, delivery of the report and action plan.
Your Deliverables
Quality Audit Report
Major and minor non-conformances, observations and strengths identified.
Corrective Action Plan
Corrective and preventive actions (CAPA) with deadlines and responsible parties.
Quality Maturity Matrix
Maturity score by process and domain with progression targets.
Executive Summary
Management presentation highlighting priority improvement areas.
Sample DPM deliverables — Format and content adapted to each mission.
Sectors Covered
Certifications After This Audit
A successful audit is often the first step toward certification. DPM supports you through to obtaining your certification.
ISO 9001:2015 — Quality Management
International standard defining the requirements for a quality management system. It helps companies satisfy their customers and continuously improve their processes.
Discover our support →ISO 22000:2018 — Food Safety
Food safety management standard covering the entire food chain, from production to consumption.
Discover our support →ISO 21001:2018 — Educational Organizations Management
Management system for educational and training organisations, focused on learners' needs and teaching quality.
Discover our support →Request your quality audit
DPM will respond within 24 hours with a proposal tailored to your situation.
- ✓ Free initial consultation
- ✓ No-commitment quote
- ✓ Intervention possible within 15 days