Security
Customer Service Excellence
DPM Consulting offers this Security training programme as part of its certified continuing professional education offer, recognised by the competent authorities in Senegal (ANAM, Ministry of Interior, MFPT). This programme lasting 3 daysat Beginner level is designed to strengthen the operational skills of working professionals, drawing on the field expertise of our specialist trainers.
✓ Field expert trainers
✓ Accredited firm ANAM / Min. Interior
✓ Individual certificate issued
✓ Open or in-house
Learning Objectives
✓
Know the fundamentals of customer relationship management
✓
Develop communication skills
✓
Implement loyalty strategies
✓
Use CRM tools
✓
Draw up an action plan
Detailed Programme
Fundamentals of customer relations
Communication and active listening
Complaint handling
Customer loyalty and satisfaction
CRM tools
Target Audience
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Anyone involved in customer relations, customer relations managers, sales staff, operational agents, hotels, industry