Customer Service Excellence
DPM Consulting offers this Security training programme as part of its certified continuing professional education offer, recognised by the competent authorities in Senegal (ANAM, Ministry of Interior, MFPT). This programme lasting 3 daysat Beginner level is designed to strengthen the operational skills of working professionals, drawing on the field expertise of our specialist trainers.
Learning Objectives
Detailed Programme
Fundamentals of customer relations
Communication and active listening
Complaint handling
Customer loyalty and satisfaction
CRM tools
Target Audience
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Frequently asked questions
How long does this course last?
Customer Service Excellence lasts 3 days.
Who is this course for?
Anyone involved in customer relations, customer relations managers, sales staff, operational agents, hotels, industry
Is the course officially recognised?
DPM Consulting is approved by ANAM, the Ministry of the Interior and the MFPT. Each session leads to a personal certificate.
Can this course be funded?
Yes. DPM Consulting is accredited by the 3FPT, so Senegalese companies can have all or part of their training plan funded.
Can it be held at our premises?
Yes, in-house: the session is delivered at your site, on dates that suit you. Information on +221 71 047 52 52.